Overview
Orders may be returned or exchanged within 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be brand new, unwashed and unworn. Items returned in unacceptable condition will not be refunded or shipped back to you.
Return shipping for returns and exchanges is the responsibility of the customer. For exchanges, we will cover the cost to mail you the new item.
If the problem is a manufacturing defect or if you received the wrong item, please send a picture and let us know by emailing us at [email protected]. These types of returns are eligible for free return shipping.
Only regular priced items may be returned or exchanged. Sale items cannot be returned or exchanged.
returns
Returns should be mailed to:
Attn: Dead Orchard Apparel
108 Lenwood Rd SE
Decatur, AL 35603.
Please include a note that states:
- Name
- Order Number
Returns without this information cannot be processed.
You will be responsible for paying the shipping costs for returning your item.
We don’t guarantee that we will receive your returned item.
Exchanges
Exchanges are only eligible for the same item but different size. Send us an email at [email protected] to confirm we have your desired size in stock before mailing back your item. Exchanges should be mailed to:
Attn: Dead Orchard Apparel
108 Lenwood Rd SE
Decatur, AL 35603
Please include a note that states:
- Name
- Order Number
- Return Shipping Address
- Desired Size
Exchanges without this information cannot be processed.
You will be responsible for paying the shipping costs for returning your item.
We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be applied to your original method of payment.
Need help?
Contact us for questions related to refunds and returns.